Benefits and Leaves of Absence Specialist
| Company | Flatiron Health |
|---|---|
| Location | Remote in USA, Durham, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Bachelor’s degree
- 3+ years experience in a Benefits, Leave of Absence or People Operations Specialist role
- Basic understanding of benefits plan administration and leave of absence compliance
- Ability to identify gaps in processes and work with cross-functional teams to implement solutions
- Experience running reports, performing audits and resolving discrepancies between systems and vendors
- Strong verbal and written communicator, with the ability to craft messaging that resonates with employees
- Ability to exercise sound judgement and work well under pressure to navigate difficult situations with empathy, discretion, and professionalism
- Kind, collaborative, curious, and eager to learn and share ideas
Responsibilities
- Provide operational support in the administration of Flatiron’s Benefits and Leaves of Absence programs in the US, UK, Germany & Japan
- Respond to Benefits and LOA inquiries through Zendesk tickets, emails and phone calls
- Research and resolve escalated matters regarding eligibility, enrollment, leave entitlement, disability benefits and pay impact leveraging Workday and carrier systems
- Ensure compliance with HIPAA, COBRA, ERISA, FMLA, and LOA regulations and entitlements
- Complete benefits compliance filings; run reports in Workday and perform audits to ensure operational efficiency of plans and programs
- Provide Benefits and third party LOA administrator vendor management support; Ensures discrepancies/escalations are resolved timely
- Identify opportunities to streamline and document processes and recommend new or improved offerings
- Support annual open enrollment and international contract renewal processes, including Workday configuration and testing and the review and distribution of communication materials
- Participate in open enrollment info sessions and events as needed
- Collaborate with the Senior Manager, Benefits to develop Benefits engagement strategy in support of Flatiron’s employee experience
- Develop and maintain employee facing benefits and LOA materials and content
- Partner with cross-functional stakeholders such as HRIS, Payroll, Talent Acquisition, Diversity Equity and Inclusion, ERGs and Talent Development to coordinate campaigns, webinars and events
Preferred Qualifications
- Administered Benefits and Leaves of Absence within Workday
- Exposure to Benefits in the UK, Germany and Japan