Bilingual Customer Service Agent
| Company | Ecolab |
|---|---|
| Location | Mississauga, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior |
Requirements
- High school diploma or equivalent
- Bilingual, English/French
- 1 – 2 years of customer service experience
- Proficient with Microsoft Office Suite software (Excel, Word, Outlook, Teams)
- No immigration sponsorship available for this position
Responsibilities
- Process Ecolab inbound customer orders, service requests and inquiries (80-120 inbound calls per shift)
- Manage Order Processing inbox in a timely and accurate manner
- Handle all calls in a prompt and courteous manner to maintain excellent customer relations
- Operate customer service software accurately and embrace technology while speaking with the customer to execute their requests
- Ensure a positive experience as you ask questions and listen empathetically
- Utilize solid problem solving and interpersonal skills
- Represent the Ecolab purpose to make the world cleaner, safer and healthier
Preferred Qualifications
- Post-secondary degree or diploma
- Previous customer service experience in a call center environment is a definite asset
- Good computer skills and accurate keyboarding skills
- Experience using Customer Service software, such as SAP, CRM
- Team player and strong customer service focus
- Ability to interact professionally with others and work independently in a fast-paced environment
- Strong problem solving and interpersonal skills
- Excellent verbal and written communication skills
- Highly dependable team player
- Ability to prioritize workload and complete responsibilities on time