Bilingual Customer Service Representative
| Company | Integrity |
|---|---|
| Location | Addison, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Excellent communication skills, both written and verbal.
- Superior active listening abilities.
- Exceptional interpersonal skills and the ability to build rapport.
- A patient and empathetic approach.
- Strong organizational and time management skills.
- Ability to adapt and be flexible.
- Comfortable in fast-paced work environments.
- Troubleshooting abilities, either basic or advanced, depending on the role and industry.
- Proficiency in using computers.
- Phone skills, including experience with complex or multi-line phone systems.
- Comprehensive knowledge of the company’s products and/or services.
- Expertise in the customer service area they specialize in, such as accounts, sales, technical support, or another area.
- Bilingual, English and Spanish
Responsibilities
- Respond to customer inquiries and concerns with accurate and satisfactory solutions.
- Manage situations with unhappy customers by providing patient assistance and support.
- Reach out to clients and customers to update them about the company’s latest products, services, and policies.
- Assist callers in troubleshooting, navigating the company’s website, or using the products or services.
- Review and update customer or client accounts with information about billing, shipping, warranties, and other account-related details.
- Work together with other call center staff to enhance customer service.
- Assist in training new employees and educating them about the company’s customer management policies.
Preferred Qualifications
-
No preferred qualifications provided.