Bilingual Disability Claims Specialist

Bilingual Disability Claims Specialist

Requirements

• A university degree in a relevant field.
• Deep knowledge of disability products, processes, and best practices.
• 2-3 years of proven coaching, mentoring and talent developing.
• Background in disability management, case management, health care related fields primarily.
• Bilingual (French & English) is required – The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Responsibilities

• Empower and Inspire: Equip case managers with the latest tools, resources, and training to achieve exceptional outcomes.
• Lead Proactively: Champion proactive case management by setting clear action plans with defined steps and expected results.
• Facilitate Return-to-Work Success: Drive return-to-work initiatives using best practices in disability management.
• Solve Challenges: Tackle challenges with effective solutions to ensure seamless case resolutions.
• Collaborate Creatively: Work with various departments to enhance processes and improve results.
• Develop Talent: Foster the professional growth of new team members through continuous training and support.
• Analyze Trends: Evaluate audit scores to identify trends and drive continuous improvement.
• Ensure Fairness: Review appeals with careful attention to detail and fairness.
• Deliver Training: Conduct impactful training sessions to equip new hires with the skills they need to succeed.

Preferred Qualifications

• Ability to manage changing workflows with ease.
• Strong multitasking skills and the ability to deliver under tight deadlines.
• Exceptional problem-solving abilities with a client-focused approach.
• Business savvy and adaptability in high-pressure situations.
• Team-oriented mindset with a knack for collaboration in fast-paced environments.