Bilingual – Eng./Fre – Claims Advisor – Total Loss – Auto

Bilingual – Eng./Fre – Claims Advisor – Total Loss – Auto

Requirements

• 3+ years relevant experience
• Given that this role will be supporting the Quebec market, an AMF issued license to adjust claims in the province of Quebec will need to be obtained within a 120 day period
• Given that this role will be supporting the New Brunswick market, a license to adjust claims in the province of New Brunswick will need to be obtained within a 120 day period
• Bilingualism (Eng./Fre.) is required

Responsibilities

• Expedites client contact, explains coverage’s, rights, obligations, claims presentation and processing, in accordance with TD’s Automobile Policies and Procedures
• Delivers Legendary Customer Experiences
• Negotiates and settles claims within authority level and requests authorization where necessary.
• Assists and cooperates with colleagues during peak periods, vacation times and catastrophe situations, while maintaining personal workload.
• Follows up with clients to ensure timely and accurate submission of documentation.
• Actively seeks new information, interpretations and techniques to ensure knowledge is current.
• Participates in the development of departmental procedures and directives.
• Diligent processing of claims efficient responding to calls, messages, mail and invoices in accordance with claims service standards.

Preferred Qualifications

No preferred qualifications provided.