Bilingual Operations Associate III

Strong verbal and written communication skills, both in the English and French languages.
Ability to understand and meet business daily support needs on an ongoing basis.
Ability to work efficiently and accurately on exception-based, complex, and/or highly specialized processes with minimal supervision.
Strong customer service, organizational skills, attention to detail and confidentiality.
4-year degree from an accredited university or equivalent or High school diploma or equivalent AND 3+ years of securities, banking, technology and/or job specific industry experience.

Investigate and process CRA RTPs (Requirement to Pay) inquiries (English & French) and RFIs (Request for Information) inquiries (English & French) for Dominion Securities and Direct Investing in a professional manner.
Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers or industry participants. Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures.
Provide accurate analysis and processing support for exception-based, complex, and/or highly specialized processes within a specific Operation’s department. Accurately review, verify, and/or record data into technology supporting department processes.
Reduce risk or increase efficiencies by suggesting process changes and system modifications. Participate in testing and implementation of new systems and processes as required.
Train and act as a resource for other Operation’s team members.
Perform other duties and responsibilities as assigned.