Bilingual Outreach Coordinator

Bilingual Outreach Coordinator

Requirements

• Must be fluent in either Spanish or Vietnamese
• Experience using Salesforce or a similar CRM platform
• Proficiency in basic Excel functions (e.g., data entry, filtering, sorting)
• Comfortable navigating Microsoft Outlook for email and calendar management
• Communication – Effectively conveys information, ideas, and expectations through verbal, written, and nonverbal methods while actively listening to others.
• Customer Service – Delivers responsive, respectful, and solutions-focused support to meet customer needs and ensure a positive experience.
• Organized – Maintains structure, keeps track of tasks and deadlines, and manages time efficiently to meet goals consistently.
• Self-Starter – Takes initiative without needing direction, proactively identifies needs or opportunities, and follows through independently.
• Teamwork – Collaborates effectively with others, values diverse perspectives, and works toward shared goals with a cooperative mindset.
• Identifies and Solves Problems – Recognizes challenges early, analyzes root causes, and develops effective, practical solutions to address them.
• Manages Competing Priorities – Effectively balances multiple tasks or deadlines, adapts to shifting demands, and maintains focus on what matters most.
• Emotional Intelligence – Understands and manages one’s own emotions and recognizes others’ emotions to navigate interpersonal situations with empathy and awareness.
• Attention to Detail – Produces high-quality, accurate work by carefully reviewing and managing the small elements that contribute to overall success.

Responsibilities

• Coordinate services for new consumers referred by Regional Centers.
• Serve as the first line of communication for families, addressing questions and concerns promptly.
• Maintain relationships with Regional Centers and ensure timely updates on referrals.
• Conduct intake processes through phone, email, text, or virtual meetings.
• Track referral progress and document communication in Salesforce.
• Assist families with provider applications, onboarding, and troubleshooting issues.
• Follow up with families and providers to ensure a smooth service initiation process.
• Work closely with Operations and Community Partnerships teams to align consumer needs with agency services.

Preferred Qualifications

No preferred qualifications provided.