Bilingual – Spanish – Call Center Specialist
| Company | Lake Michigan Credit Union |
|---|---|
| Location | Grand Rapids, MI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Passion for customer service
- Problem-solving skills
- Ability to take ownership of solutions
Responsibilities
- Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve.
- Identifies opportunities to cross sell products and services based on member needs.
- Collaborate with other departments to resolve member issues when necessary.
- Prevents fraud by correctly identifying members using call identification procedures.
- Report any suspicious activities or potential security breaches to the appropriate personnel.
- Identify and report any data discrepancies regarding member account information to management.
- Actively participate in employee-led coaching sessions with supervisors, while taking ownership of personal coaching goals.
- Performs other related duties as assigned.
Preferred Qualifications
-
No preferred qualifications provided.