Bilingual Spanish Fraud Specialist

Bilingual Spanish Fraud Specialist

Requirements

• High School Diploma or Equivalent
• Must have a minimum of 6 months of recent contact center experience
• Bilingual Spanish & English required
• You must be flexible and open to work schedules that are mid shift to late shifts that include working the weekends as part of your weekly schedule
• You will be required to complete a background check. The background check will include a Criminal check, Drug Screen, Credit Check( must be under $5k in collections excluding medical), Verification of Education and Verification of Employment going back 10 years
• This role requires you to be on camera at all times while working
• This role is not bonus eligible
• This role does not support visa sponsorship
• Onsite, working at our Tempe, Arizona call center.

Responsibilities

• Investigates potential credit card fraud cases based on information received from the fraud detection system
• Analyzes several aspects of account history, to include payment and transaction history
• Contacts customers to obtain additional information regarding fraudulent charges
• Maintains accurate and complete documentation of all information necessary for the investigation.

Preferred Qualifications

• One full year of recent contact center or work from home contact center experience in the last 18 months
• Banking, Fraud, and or Collections experience
• Dispatch or Emergency Services experience.