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Bilingual Threat Operations Specialist
| Company | Discord |
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| Location | California, USA |
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| Salary | $109000 – $120000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- 1 – 2 years of experience in Trust and Safety moderation, with some exposure to child safety review and removal
- Proficiency with a second language (preferably Spanish, Portuguese, or Arabic)
- Ability to work 1-2 hours on Saturdays, and flexibility to pick up non-standard shifts such as early morning or evening, and weekend/ holiday shifts to support our global operations
- Demonstrated ability to operate in a high tempo, sensitive environment while meeting specific SLAs
- Exceptional communication skills with an ability to communicate complex information, concepts, or ideas in a confident and well-organized manner through verbal, written, and/or visual means.
Responsibilities
- Review and respond to sensitive content reports in our queues, including but not limited to the review of child exploitation, graphic violence, self-injury and suicide, explicit images, videos and other objectionable and/or disturbing content.
- Investigate complex cases to develop a detailed understanding of how abuse is occurring and attribute it to the person(s), and/or networks responsible, in order to prepare high quality written reports, for both internal and external audiences, including law enforcement agencies.
- Demonstrate operational excellence when evaluating risks, threats, and user privacy in time-critical situations and execute decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and/or graphic content.
- Work collaboratively in responding to sensitive issues, providing deep knowledge into different exploitative content types and sharing insights and expertise about minor safety and exploitative content issues.
- Proactively identify currently undetected abuse by leveraging internal data, open-source intelligence, trusted partner information and third party private intelligence.
- Respond to users experiencing safety-related or high harm issues and empathetically address their concerns.
Preferred Qualifications
- Tertiary qualifications or equivalent experience in Intelligence Studies, Cybersecurity, Criminal Justice, Criminology or related field.
- Experience in utilizing SQL, Python or other programming language for data manipulation.
