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Billing – Customer Service Representative II
| Company | Eversource Energy |
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| Location | Manchester, NH, USA |
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| Salary | $53990 – $53990 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- Excellent interpersonal skills.
- Excellent oral and written communication skills.
- Thorough knowledge of customer related procedures and policies.
- Excellent PC skills, including mouse navigation.
- Excellent keyboarding skills.
- Excellent analytical skills.
- Excellent decision-making skills.
- Excellent organizational skills.
- Flexibility.
- Dependability.
- Reliability.
- Ability to work in a team environment.
- Ability to work with minimal supervision.
- Ability to multitask.
- Ability to function effectively in a highly structured and monitored environment.
- High School diploma or the equivalent and two years of related experience is required.
- Proficiency in typing and basic computer applications (Word, Excel, etc.) is required.
Responsibilities
- Perform a variety of assignments associated with customer billing, such as adjustments, order entry, error processing, and the initiation of field investigations.
- Make and receive customer calls relating to billing issues.
- Work under moderate supervision and exercise some judgment within a framework established by supervision.
Preferred Qualifications
- Experience with the customer billing system is preferred.
