Billing Services Lead

Billing Services Lead

Requirements

• 1-2 years experience in a call-center billing department, working with credit & collection procedures.
• Prior experience with SalesForce CRM, MS Office, and Google Workspace.
• High School diploma or equivalent preferred.

Responsibilities

• Lead and direct a team of Billing Collection Specialists.
• Research escalated billing related issues and take appropriate action to ensure accurate and timely resolution for the customer.
• Prepare various reports to assist the Billing Management in decision making.
• Work with Billing Management to ensure all daily management level reports are completed.
• Ensures billing procedures are properly documented and that complex issues result in revised documentation.
• Provides weekly updates to Billing Management including all special projects, open critical issues and personnel issues.
• Works with Billing Management to foster and create a high engagement and moral level with the Billing Team as well as internal collaborators.
• Works with Billing Management to ensure all Billing accruals, credits and debits are completed prior to the close of each month/quarter/year.
• Maintains a high level of product knowledge in relation to billing functionality and keeps all members of the Collections team up to date on product releases and new features/functionality.
• Verifies and reports system issues to NOC and Billing Management providing early warning problem detection on issues that impact our customer base.
• Proactively works with Billing Management in the development of training programs, processes and procedures that improve the quality of DAT Solutions Billing service.
• Establishes and maintains effective and productive working relationships across departments within DAT to support effective service to customers and ensure proper routing of calls.
• Provides backup support to Billing Manager when needed.

Preferred Qualifications

• High School diploma or equivalent preferred.