Billing Specialist

Minimum of 3 years of experience in billing, accounting, AP, or related financial operations.
Exceptional attention to detail, accuracy, and ability to identify errors and exceptions.
Ability to work independently with urgency and efficiency in a fast-paced setting.
Strong written and verbal communication skills, with the ability to interact effectively across departments, including explaining complex billing scenarios and resolving disputes.
Proficiency in Excel, Word, Outlook, and 10-key operations, with a typing speed of 60+ words per minute.
Solid understanding of basic billing and accounting principles.

Process and review a high volume of invoices and credit adjustments per month.
Attend and contribute to meetings in Australian time zone and assist in project coordination to improve billing operations and efficiency.
Perform data entry and validation to ensure accuracy and completeness of billing records, proactively identifying and resolving discrepancies.
Execute month-end closing processes, reconciling data across multiple systems.
Collaborate with customers, sales, customer service, account managers, and accountants to ensure accurate subscription billing and proper revenue recognition.
Utilize a variety of internal and external financial platforms, including Netsuite, Onsite, and Zuora.
Generate, modify, and issue invoices and credit memos as needed.
Address customer and internal inquiries via email and phone, providing timely and professional resolutions.
Manage escalated customer service billing issues with a problem-solving mindset, ensuring a swift and effective resolution through cross-department collaboration.
Contribute to meetings and assist in project coordination to improve billing operations and efficiency.