Billing Specialist 2

Billing Specialist 2

Requirements

• High School Diploma/GED required
• Associate’s degree in Business, Accounting or related-field preferred
• Five-plus years of billing and/or accounts receivable experience in a high-volume, fast-paced environment with advanced experience with Customer Service
• Advanced knowledge of billing and accounting transactions
• Advanced knowledge and understanding of purchase orders
• Experience with customer service/communication
• Understanding of efficiency principles such as Lean/Six Sigma and/or root cause analysis principles is ideal
• Awareness of the order processing cycle from receiving the order to the point the payment is made

Responsibilities

• Accurately and timely posting of third party drop ship vendor invoices
• Supports collections efforts on Special Handled accounts
• Responsible for monthly billing of third party propane billing
• Responsible for Government WAWF related billing and Low-High complexity special handling billing
• Disputes management
• Timely action on ALTO related functions such as: Alto Error Report, Alto Inbox management
• Identifies areas of process improvement to increase efficiencies and escalates queries and concerns to Manager and assists with resolution
• EDI management-Inbound/Outbound rejections, V.25 Report, EDI inbox
• Manage, organize and prioritize workload to maximize completion of daily responsibilities
• Demonstrate a strong ability to identify, analyze and creatively solve customer concerns while creating opportunities to increase internal and external customer satisfaction
• Responsible for processing Winshuttle-SAP automation
• Digital Integration support including reporting and attending calls with customers
• Billing Team Metrics Reporting
• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect the past due balance
• Creation, root cause analysis and close out of billing disputes with focus on reducing the past due AR of Special Handled accounts >30 Days and >$20K
• Maintain quality relationships with branch managers, account managers and sales managers
• Prioritize portfolio so that collection efforts result in maximum benefits
• Work closely with cylinder control department when investigating cylinder disputes
• Drives billing efficiencies related to third party drop ships and medium to high complexity special handling billing
• Identifies areas of process improvement to increase efficiencies

Preferred Qualifications

• 2+ years preferred FBL5N and ZVIM_VA2 SAP T-code experience
• 2+ years preferred working knowledge of digital platforms: Ariba, Coupa, Taulia and WAWF
• 4 years experience with Excel and Google Sheets, equivalent to moderate to advanced level
• Advanced critical thinking and analysis skills required; Develops solutions to problems, identifies and proposes alternatives
• Strong ability to successfully accomplish all responsibilities in a fast-paced, growing and demanding environment
• Must be capable of operating independently, but readily seek the counsel of others, when necessary
• Team player who can collaborate to drive better outcomes
• Strong work ethic, results driven and commitment to meeting deadlines and achieving company and department goals
• Looks for innovative solutions to complex problems
• Ability to prioritize effectively between divisional, local and corporate management and demands
• Organize and prioritize workload to maximize completion of daily responsibilities
• Advanced experience in Google platform