Box Office Coordinator – Century II

Box Office Coordinator – Century II

Requirements

• Exceptional customer relations, communication, and problem-solving skills.
• Ability to calculate mathematical computations and handle financial transactions rapidly and accurately in a fast-paced environment.
• Ability to operate computerized ticketing system, telephone, copier, fax machine, and two-way radio.
• Skilled in Microsoft Office, and ability to learn additional software.
• Ability to multi-task.
• Ability to communicate effectively both orally and with written communication.
• Work independently, exercising judgment and initiative.
• Maintain an effective working relationship with clients, employees, patrons, and others encountered in the course of employment.
• Remain flexible and adjust to situations as they occur.

Responsibilities

• Organize and communicate all event information to inform ticket specialists of needed information so they may effectively sell tickets.
• Update training of all ticket specialists as needed.
• Schedule event staff.
• Reconcile all ticketing transactions daily, including creating daily deposits.
• Provide excellent customer service and respond promptly to customer needs, request for service and assistance.
• Ability to work independently and handle most box office questions without assistance.
• Work extended and/or irregular hours including nights, weekends, and holidays, as needed.
• Communicate with promoters timely and effectively to gather show information, explain reports, be a point of contact during the show, and be a one stop ticketing/front of house resource until show moves out.
• Serve as Box Office Manager on Duty during some events.
• Work with Box Office Manager to learn the administrative back end of show builds.
• Assist with setting up for events.
• Learn Front of House duties to act as backup on an as needed basis.
• In charge of Lost & Found for the building.
• Regular attendance is an essential job function.
• Must be able to pass a background/credit check.
• Position requires the ability to work at all ASM Global venues in Wichita and Andover.
• Other duties as assigned.

Preferred Qualifications

• High school diploma or GED, some college preferred.
• Box office experience desired, but not required.
• 2-5 years professional work experience.
• Supervisory and cash handling experience.
• Ability to speak, read and write in English, Spanish a plus.