Box Office Supervisor
| Company | Live Nation Entertainment |
|---|---|
| Location | Sacramento, CA, USA |
| Salary | $20 – $25 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Experience in Box Office / Ticketing Management
- Flexible Schedule (days/nights, weekends, and holidays)
- Experience in Cash Handling
- Leadership, Management and Customer Service
- Tolerance of all cultures, music and art forms
- High School Diploma
Responsibilities
- Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
- Assist and support box office staff in any of their job functions, as needed
- Ensure positive and creative team environment within the department
- Facilitate open communication with the Box Office Manager, staff and all other venue departments
- Exhibit proper inter-departmental communications and organization
- Ensure complete and satisfactory on-going staff training
- Assist manager with staff evaluations (training, 90-day, annual)
- Provide a positive team environment within the department
- Assist in ensuring appropriate staffing levels.
- Help set staff development and performance goals & monitor progress
- Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines
- Promote and provide superior customer service in all guest interactions
- Participate in all on-site venue meetings as needed
- Ensure that venue staff follows Company cash handling policies & procedures
- Balance and reconciliation of all seller cash drawers
- Assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales.
- Assist Manager on housing, distributing and depositing venue cash on a weekly basis.
- Responsible for pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable.
- Assist Manager in scheduling all employee’s payroll prior to deadlines
- Conduct band settlement on shows with split point deals, or when deemed necessary by talent department
- Complete and distribute accurate daily ticket counts for agents and artists
- Create, modify and maintain inventory for all ticketed events in a secure ticketing environment
- Follow standards and processes for ticket types, ancillary events and qualifiers
- Monitor and maintain functionality of all ticketing computers, software and hardware
- Secondary representative in all venue interactions with Ticketmaster
- Ensure an accurate and timely flow of event and general venue information both intra-departmentally, and to the general public
- Modify, maintain and update all customer database files
- Develop and maintain call center phone system, and keep current all phone menus and calendars of events
- Interact with artist, record label, management and band tour accountant. Provide reports as necessary.
- Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise
- Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise.
- Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.
- Ensure that venue is compliant with ADA ticket laws
Preferred Qualifications
- Experience in a live environment operation
- Experience handling counterfeit cash
- Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.)
- Experience in Prioritizing, Time Management & Multitasking
- Experience in open communication & email etiquette