Box Office Supervisor/Account Clerk

Box Office Supervisor/Account Clerk

Requirements

• Ability to manage cash, basic accounting, & excellent organization and communication skills REQUIRED
• MUST have prior ticketing experience, with knowledge of Ticketmaster/AXS applications preferred
• Required to work nights, weekends, and occasional holidays as needed for events.
• Provide excellent customer service by having a fan-friendly attitude
• Be licensed and insured to operate a motor vehicle in the United States
• Effective communication, interpersonal and organizational skills required

Responsibilities

• Assist in the hiring & training of staff on ticketing system & customer service including all related policies and procedures
• Complete daily cash deposits and weekly vault reconciliations
• Oversee the opening & closing of the box office while preparing workstations & cash drawers for staff
• Oversee the solicitation, coordination, processing and distribution for all venue and internal sales ticket orders
• Assist in selling tickets when needed
• Manage all ticketing aspects of assigned events including event creation, inventory placement, sales reporting, event day management, & financial settlement
• Build and maintain strong relationships with venue tenants, show promoters, tour management, & building staff to facilitate all ticketing requirements
• Function as liaison with ticketing provider (Ticketmaster/AXS) to maintain event programming, promotional offers, & best practices
• Assist in processing ticket requests from various entities
• Maintain organization and cleanliness within the physical box office space
• Help the Box Office Manager, Business Development Manager and Director of Booking & Box Office on projects as assigned
• Perform other related duties as required

Preferred Qualifications

• Bachelor’s degree from accredited four-year college or university in hospitality, business or related field preferred but not required
• Demonstrate knowledge in industry terminology and event-related services
• Demonstrate the principles and techniques of supervision, training, budgeting and other administrative duties
• Handle conflict, make common sense decisions and exercise proper action during high tension and stressful situations
• Know basic accounting
• Handle multiple tasks simultaneously
• Operate portable radio and standard office equipment including copier and fax machine
• Follow oral and written instructions and communicate effectively with others in both oral and written form
• Organize and prioritize work to meet deadlines with special attention to detail
• Work effectively under pressure and/or stringent schedule, and produce accurate results
• Work independently, exercising judgment and initiative
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment
• Computer Skills: Operate a personal computer using Windows, Microsoft Office software and knowledgeable in event ticketing software