Box Office Ticket Seller – Paradise Rock Club
| Company | Live Nation Entertainment |
|---|---|
| Location | Boston, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad |
Requirements
- Knowledge of Cash Handling
- Knowledge of Phone & In Person Customer Service
- Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)
- Flexible schedule (days/nights, weekends and holidays)
- Tolerance of all cultures, music and art forms
- High School Diploma
Responsibilities
- Ensure compliance of Clubs & Theaters cash handling policies and procedures
- Balancing and reconciling daily/nightly ticket sales
- Assist Manager/Supervisor in reconciliation of cash drawers and ticket stock
- Assist Manager/Supervisor on pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
- Assist Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives
- Assisting Manager & Supervisor with internal Ticket Orders and Reports
- Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc.
- Prompt, courteous and knowledgeable customer service both in person and over the phone
- Facilitate night of show Will Call & Guest List Operations
- Troubleshooting night of show issues (Transfers, barcodes, account issues, etc.)
- Work with Guest Services/Operations on any ADA requirements
- Providing knowledge of upcoming events & upgrades available
- Knowledgeable on the events culture and genre
- Providing positive energy
- Daily operations on Ticketmaster host system for sales and other tasks.
- Following opening and closing shift procedures
- Follow standards and processes for ticket types, ancillary events and qualifiers
- Maintain call center phone system, and keep current all phone menus and calendars of events
- Assist in maintaining Box Office cleanliness
- Follow dress code policy – business casual
- Updating and modifying spreadsheets as needed (Ticket Stock Log, Vault Log, etc.)
- Collecting, storing and tracking Lost & Found as necessary
- Assist Manager & Supervisor in any tasks as they arise
- Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.
- Ensure compliance with ADA ticket laws
Preferred Qualifications
- Attention to detail in a multi-tasked environment
- Knowledge of ticket sales
- Experience in working in live entertainment operations
- Ticketmaster host system experience
- Experience in identifying counterfeit cash / ID’s