Branch Associate

HS Diploma or equivalent required.
SAP or other inventory system experience preferred.
Experience with Google Suite and/or Microsoft Office applications preferred.
Excellent customer service skills.
Ability to work independently and under some pressure to meet deadlines.
Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
Lives by Airgas safety programs, OSHA, and all related rules, regulations, procedures which are applicable to this position’s responsibilities.

Sells medical, industrial and specialty gases, welding equipment and hard goods and tools to customers.
Responds to inquiries or concerns from either walk-in customers or those customers that call in.
Provides additional warehouse support as needed.
Takes a lead role in identifying, analyzing and solving service issues.
Establishes and maintains clear and consistent lines of communication with internal departments and external customers.
Works closely with local Branch managers to assist in customer management through retail store locations within assigned geographical area.
Enters sales & quote data into the computer and researches information for customers using the computer system.
Receives payment for merchandise or services sold and enters sale into the computer.
Develops and maintains positive work habits that are conducive to sales and profitability growth, including strategizing daily with assigned Account Managers and achieving department goals on phone time, outbound calls, and other KPI’s.
Responds to and solves customer complaints by deploying the necessary company resources.
Works with Accounts Receivable personnel in solving collections issues and achieving Days Sales Outstanding (DSO) goals.
Follows all safety procedures. Uses established safety procedures for cylinder handling during exchanges and storage of cylinders.
Other duties/projects as may be assigned.