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Branch Manager
| Company | FNBO |
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| Location | Lincoln, NE, USA |
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| Salary | $64095 – $108961 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- Bachelor’s Degree or equivalent experience
- Demonstrated leadership ability and management skills
- Previous working experience in a retail sales environment
- Oral and written communication skills
- Desire to meet the financial needs of our customers and community
- Ability to problem solve
Responsibilities
- Ensure that branch personnel provide a high quality customer experience while meeting the needs of the customer
- Provide coaching to the staff around advice and guidance and overall performance to meet the goals of the branch
- Manage controllable expense items and staffing efficiency to budget
- Direct branch office operations in order to meet or exceed compliance and operational objectives
- Coordinate business and community development activities
- Run weekly 30-minute partner huddles effectively and proficiently
- Maintain the branch scorecard for leading and lagging metrics; coaching to and discussing Retail Update Video messaging sent out regularly
- Complete observations of employees and coach to the effective use of the IMPAX model for customer conversations
- Monitor In Moment survey results and respond to any issues
- Ensure account opening criteria and transaction processing procedures are followed and appropriate risk decisions are made to protect our customers and the bank
Preferred Qualifications
- Previous Management Experience
- Previous Retail Banking experience
- Knowledge of bank products and services and branch functions
