Branch Manager

Excellent customer service, organizational and problem-solving skills
Exemplary interpersonal, verbal and written communication skills
High level knowledge of bank compliance and operations
Strong managerial and leadership skills
Successful record of sales excellence
Ability to handle multiple projects simultaneously in a fast-paced environment
Intermediate computer skills
High School education required; college degree or related banking experience strongly preferred
Minimum 5+ years branch management experience required
Minimum 5+ years in a customer contact/sales position or equivalent preferred
Experience in business development preferred
May require NMLS certification

Establish and enhance the bank’s presence in the local community while also promoting consistent involvement at the branch level
Promote products and services including deposit, loan and retirement products
Promote Wintrust and/or local brand as appropriate
Build strong partnerships between Retail Banking and other business lines
Participate in networking events and initiate outbound calling efforts
Drive the bank’s Community Reinvestment Act Program through participation in community and bank events as well as involvement in local organizations
Operate within assigned authority levels
Participate in corporate projects to align charter with Wintrust initiatives
Assist Head of Retail in maintaining Wintrust culture
Strategize with managers to expand and retain new and existing customer relationships
Conduct regular meetings to keep team members informed and motivated
Perform regular coaching sessions with Retail team members and address employee performance issues as needed
Oversee operations, including hiring, leadership development and regional facility issues
Ensure regional team members comply with all department, bank and regulatory policies and procedures
Ensure adherence to all security procedures established to maintain safety for employees and customers
Resolve escalated customer matters