Branch Manager

Branch Manager

Requirements

• High School Diploma or GED required or equivalent combination of education and experience.
• Minimum 5 years banking with an emphasis in sales required.
• Minimum 3 years management experience required.
• Thorough knowledge and skills related to standard banking services and products and banking internal operating policies and procedures.
• Thorough knowledge of small business and consumer credit principles and practices.
• Excellent interpersonal skills; successful experience managing and leading people.
• Excellent business development skills, particularly related to financial service products.
• Ability to communicate effectively with customers, team members and all levels of management.
• Knowledge of current applicable Federal and State banking regulations.

Responsibilities

• Manages a Retail Branch office and is responsible for overall performance including achievement of sales and service goals.
• Develops and implements strategies to achieve financial objectives.
• Drives team performance to achieve goals through huddles, meetings, coaching, direction and leading by example.
• Personally performs sales activities.
• Manages and provides leadership to branch supervisors and employees.
• Performs human resource management tasks including; hiring, performance appraisals, promotions, salary increases, coaching, training, development, and disciplinary actions.
• Actively works with internal and external business partners to meet assigned goals and customer expectations.
• Establishes and maintains relationships with community leaders and achieves a significant presence of the Bank in the community.
• Develops and executes strategic plan with support of entire branch management team for branch success, including business development, customer retention, employee development and retention, succession planning, branch efficiency, and operational soundness.
• Monitors and analyzes financial performance, prepares reports, and makes recommendations for improvement.
• Manages budgeting and forecasting for the branch.
• Fosters a customer-centric culture within the branch.
• Addresses customer inquiries, concerns, and escalations promptly.
• Implements strategies to enhance customer satisfaction and loyalty.
• Responsible for overall branch operational soundness, quality and efficiency.
• Provides support and overall branch management to the operations team.
• Ensures that the branch is following Bank policies and procedures at all times.
• Ensures that compliance training and standards are met in a timely manner.
• Supports operations with management of FTE for maximum efficiency and positive customer experience.
• Ensures active community participation and leadership, including CRA activities, in the local community.

Preferred Qualifications

• Notary license preferred.