Branch Manager

Bachelor’s degree
OR, in lieu of degree, Four (4) years’ relevant experience
Minimum three years sales experience
Minimum two years’ managerial experience or proven leadership abilities
Life/Accident and Health Insurance licensing required within 18 months of entry into position
M&T Business Banking Specialist within 18 months of hire
Demonstrated strong knowledge of Business Banking products, services and client relationship management
M&T Way Certified
Precision Leadership Certified
Bi-lingual/Spanish preferred
Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets
Experience with Internet and email preferred

Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals
Leads team through coaching, performance management, and setting priority
Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions
Proactively prospects and grows Business Banking relationships through outreach
Conducts interviews and selects employees based on staffing model
Actively models and coaches customer service and needs determination behaviors
Ensures operational and requirements are maintained, to include consumer and business banking guidelines
Takes ownership of complex account servicing and error resolution issues
Engages with all team members and business partners as appropriate
Independently processes all Business Banking loan requests up to $100,000
Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Promotes an environment that supports diversity and reflects the M&T Bank brand
Maintains M&T internal control standards, including timely implementation of internal and external audit points
Completes other related duties as assigned
Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations

Demonstrated sales/business development experience and success
Has fundamental understanding of profitability
Excellent communication and interpersonal skills
Proven ability to demonstrate and coach exceptional customer service
Ability to communicate and function professionally with all levels of personnel and business partners across the organization
Strong financial services product knowledge preferred
Strong organization, time management, and prioritization skills