Branch Services Manager

Branch Services Manager

Requirements

• High School Diploma or GED required or equivalent combination of education and experience
• Minimum of 5 years of banking experience with an emphasis in operations and sales required
• Excellent interpersonal skills; successful experience managing and leading people
• Thorough knowledge and skills related to standard banking services and products and internal banking operating policies and procedures
• Knowledge of small business and consumer credit principles and practices
• Ability to motivate employees to provide excellent customer service, demonstrate initiative, and achieve results
• Knowledge of current applicable Federal and State banking regulations
• Subject-matter expert with regards to small business structures, operational requirements, regulatory and financial issues
• The ability to analyze and apply the consumer and small business banking needs with specific Bank services and products

Responsibilities

• Manages a Retail Branch office and is responsible for overall performance including achievement of production and service goals
• Develops and implements strategies to achieve financial objectives
• Drives team performance to achieve goals thorough huddles, meetings, coaching, direction and leading by example
• Manages the compliance and operations functions of a Retail Branch
• Sets priorities for Retail office operations, identifies and analyzes operating issues, solves operational issues and provides input for improvement in processes and procedures
• Administers monthly, quarterly and annual self-audit checklist, reviews, approves daily reports, and verifies cash-on-hand balances
• Responsible for compliance with regulatory requirements, adherence to Bank policies and procedures, risk management requirements for the safety and security of the branch
• Responsible for overall operational quality of the branch as measured by internal audits, operational soundness reviews, and reports from other departments of the Bank
• Manages and provides leadership to branch employees
• Leads daily huddles and regular branch meetings
• Performs human resource management tasks including; hiring, performance appraisals, promotions, salary increases, coaching, training, development, and disciplinary actions
• Develops and executes strategic plan including business development, customer retention, employee development and retention, succession planning, branch efficiency, and operational soundness
• Monitors and analyzes financial performance, prepares reports, and makes recommendations for improvement
• Manages budgeting and forecasting for the branch
• Ensure exemplarily customer services standards in branch
• Manages appropriate staffing and skill levels in the branch to support customer and business needs
• Address and resolve customer complaints or concerns promptly
• Ability to perform transactions for customers including, teller transactions, large cash transactions, and safe deposit box functions
• Ensures active community participation and leadership, including CRA activities in the local community

Preferred Qualifications

• Notary license preferred
• Minimum of 2 years of leadership experience preferred