Brand Designer

3–5 years of professional design experience, preferably in SaaS or B2B environments.
Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign).
Proficiency in Figma for collaborative design workflows.
Experience with video editing tools (e.g., Adobe Premiere Pro, After Effects) is a plus.
A strong portfolio showcasing CX-focused designs, including case studies, reports, and event collateral.
Demonstrated ability to create designs that resonate with customers and drive engagement.
Proven experience working effectively with cross-functional teams, particularly CX or customer success.
Strong attention to detail, ensuring assets are polished, error-free, and on-brand.

Create assets that strengthen client relationships and loyalty, such as Client Spotlight Materials, Loyalty Program Collateral, Onboarding Materials, Client-Focused Campaigns, Website Marketing Enhancements, and Social Media Campaign Assets.
Collaborate with the CX team to create materials that improve client retention, such as benchmark studies, monthly newsletters, and engagement-driven content.
Design visuals for client-facing events, such as webinars, regional dinners, and trade shows.
Create marketing collateral that fosters community engagement, including branded swag and event follow-up materials.
Own the end-to-end design process for CX-focused projects, ensuring assets meet quality standards and deadlines.
Collaborate closely with the CX team, Head of Marketing, and other stakeholders to align designs with retention and engagement goals.
Partner with the video editor and content manager to ensure cohesive storytelling and design across all channels.

Experience with video editing tools (e.g., Adobe Premiere Pro, After Effects) is a plus.