Broker Relations Representative I
| Company | Integrity |
|---|---|
| Location | Anaheim, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Strong telephonic and electronic communication skills and etiquette.
- Computer literate and proficient in Microsoft Suite, Google Suite and Outlook.
- Experience utilizing data entry and work-flow management systems as well as internet-based call center applications.
- Comfortability in a paper-less, electronic document-based environment.
- Advanced problem-solving skills, adaptability to changing business environments, and the ability to appropriately prioritize daily tasks and objectives.
Responsibilities
- Best-in-class customer service focused on finding a first call resolution.
- Documenting and assisting with requests in an accurate and timely manner.
- Meeting all inbound and outbound calling and ticket resolution metrics.
- Appropriate communication with other departments and business partners to ensure optimal resolution timeframes.
- Medicare sales and compliance knowledge.
- Strict adherence to all HIPAA and PHI guidelines.
- Training and troubleshooting application submission programs.
- Familiarity with agent contracting and certification process.
- Commission inquiry research.
- Understanding of leads, co-op, and marketing programs.
- Walking agents through the use of various internal systems including their online portal and utilization of self-service options.
Preferred Qualifications
- At least one year of experience in telephonic customer service.
- Experience in managed care, healthcare or Medicare preferred.
- Strong written and verbal skills.
- Minimal travel required.