BSA Production Support
| Company | Royal Bank of Canada |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5 years’ experience in a Production Support focused function or role
- Excellent communications and facilitation skills
- Agile experience
- Experience working with cross functional teams
- Ability to manage expectations/ requirements with cross functional teams and stakeholders
Responsibilities
- Participate as a SME for an established Smart ATM environment
- Responsible for entering escalated defect investigations (Jira Tickets)
- Recommend process improvement when deficiencies are recognized
- Act as a liaison between the Production Support group and the DCP group to ensure smooth release processes
- Develop strong working relationships with key partners in the CSCs supporting Electronic Journal understanding
- Support all Smart ATM Production implementation Verification activities (pre and post)
- Electronic Journal analysis using proprietary interfaces to support client investigation
- Liaises with Release and Technical teams, QA and Infrastructure groups, to co-ordinate various work efforts
Preferred Qualifications
- Understanding of various components of the ATM ecosystem
- Service oriented
- Application knowledge