Buckeye Link Counselor
| Company | Ohio State University – Columbus |
|---|---|
| Location | Columbus, OH, USA |
| Salary | $19.09 – $20.5 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s degree or equivalent experience
- 2 years of relevant experience required
- Minimum of one year of experience in customer service as a student employee or professional staff member and/or call center environment
- Ability to work with students, families, and staff from diverse backgrounds including different cultural and socioeconomic backgrounds
- Sensitive to cultural diversity and ability to professionally communicate and interact effectively with people of all ages and identities
- Comfortable navigating multiple systems including utilizing our Student Information Systems to answer inquiries and troubleshoot accounts.
Responsibilities
- Providing excellent service to students and families mainly through the phone in addition to email and in-person interactions by holistically counseling students with a goal of first contact resolution.
- Communicating professionally with a diverse audience.
- Advocating and removing barriers to student success within a large complex university setting.
- Demonstrating university and organizational values in all interactions.
Preferred Qualifications
- Two-three years of experience in customer service and/or a call center environment
- Experience resolving complex issues
- Comfortable having difficult conversations
- Demonstrate maturity and resilience during periods of stress
- Experience with Salesforce is helpful.