Business Analyst

Minimum of 3 years of experience Business Analyst supporting Account Management or Sales
Strong analytical skills with the ability to interpret complex data and generate actionable insights
Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau)
Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and clients
Strong problem-solving skills and attention to detail
Ability to manage multiple priorities and work in a fast-paced environment
Bachelor’s degree in Business Administration, Finance, Data Analytics, or a related field is preferred

Collect, analyze, and interpret data related to client accounts, including performance metrics, enrollment and utilization trends, benchmark data, and customer feedback
Develop and maintain dashboards and reports to provide actionable insights and track key performance indicators (KPIs)
Identify and analyze patterns, trends, and anomalies to inform decision-making and strategy
Collaborate with account managers to understand client needs, challenges, and objectives
Provide data-driven recommendations to improve account strategies and client satisfaction
Assist in the development of account plans and performance reviews
Support account managers in client meetings and presentations by providing relevant data and insights
Evaluate existing processes and systems related to account management and identify areas for improvement
Develop and implement process enhancements to increase efficiency and effectiveness
Lead or support projects related to account management, including system implementations, process changes, and strategic initiatives
Coordinate with cross-functional teams to ensure successful project execution and delivery