Business Analyst – Billing Operations
| Company | CoStar Group |
|---|---|
| Location | Richmond, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s degree in finance, accounting, computer science, or related
- 2+ years’ experience in systems support for billing, AR and/or finance department within large dynamic corporate environment
- Strong technical aptitude with the ability to analyze data, interpret information and trends in large amounts of data to develop actionable recommendations
- Strong problem-solving skills and keen attention to detail
Responsibilities
- Contract review and validation for completeness
- Research and resolve complex pricing issues
- Develop, create and run data-driven processes in support of billing and contract operations
- Design QC queries and lead daily QA process for assigned portfolio
- Track KPIs, develop dashboards and present metrics
- Identify billing process deficiencies and develop corrective action plans
- Effectively lead available resources and Billing Specialists; provide direction, prioritization and allocate billing workload to bring issues to completion
- Develop, audit, and improve process documentation around new and existing billing/contract process
- Create user guides for internal partners
- Promote a data-driven organization and empower teams with actionable data and with automated and intuitive, reliable reports and KPI dashboards
- Create data sets in SQL from existing company applications and/or ETL scripts to optimize billing process
- Liaise with internal technology team and external third-party providers to identify and troubleshoot system bugs while optimizing process efficiency opportunities
- Lead and build ad hoc reporting requests; aid in user acceptance testing as required
Preferred Qualifications
- Organized thinker and excellent communicator, verbal and in writing – customer service focused with a history of working successfully with both financial and non-finance professionals
- An analytical business background, problem-solving skills, strategic thinking and high attention to detail
- Able to prioritize effectively, and to balance multiple projects and daily/weekly process expectations with concurrent deadlines
- Hands on experience using BI platforms & data warehouse tools, e.g.: Power BI, SQL
- Proficiency writing and working with SQL scripts and MS Access processes, advanced skills manipulating and preparing data in Excel
- Ability to train colleagues to write basic SQL scripts
- Experience with Oracle