Business Analyst – Global Content Operations

Business Analyst – Global Content Operations

Requirements

• 3+ years of experience in Change Management, Business Analysis, Process Analysis, or related roles.
• 3+ years of experience in Production, Post-Production, Media, Broadcast and/or Streaming Distribution, strongly preferred.
• Strong knowledge of change or product management and agile principles, methodologies, and tools.
• Proven ability to think strategically, question assumptions, and approach problems from multiple angles to develop solutions.
• Strong experience in analyzing complex processes and data sets, with a track record of using data to drive process improvement decisions.
• Competence with Business Intelligence (BI) tools for tracking KPIs and supporting decision-making.
• Demonstrated expertise in preparing and delivering presentations to leadership, and in clear, concise documentation that effectively communicates complex information.
• Exceptional organizational and time management skills, with the ability to manage multiple projects and deliverables in a fast-paced environment.
• Demonstrated ability in producing and managing comprehensive documentation, including Change Management Plans, analysis, assessments, training, implementation and Communication Plans.
• Experience in using data to develop and monitor KPIs and OKRs to align change management efforts with strategic business objectives.
• Experience working with global teams across multiple time zones, demonstrating the ability to manage diverse perspectives and drive consistent process improvement initiatives.
• Demonstrated ability to thrive in an environment of continual change, with comfort in navigating ambiguity, adapting to shifting priorities, and leading process improvements in a dynamic setting.

Responsibilities

• Analyze existing business processes to identify areas for optimization and efficiency improvements.
• Perform Gap analysis to identify discrepancies between the current state and the desired target state of business processes, systems, or capabilities.
• Recommend solutions to bridge gaps, such as process enhancements, technology capabilities, and/or resource allocation, helping the organization move towards its strategic goals.
• Use data-driven insights to measure progress, identify trends, and support continuous improvement initiatives across the organization.
• Collaborate with Change Managers to assess the impact and scale of transformation on processes, teams, and stakeholders.
• Evaluate the capabilities and resources needed for implementation, such as training, communication, or technology.
• Assess user readiness for upcoming changes and help ensure a smooth transition during UAT and implementation phases.
• Gather business requirements from stakeholders and translate them into actionable solutions that support both operational and strategic objectives.
• Conduct process analysis and mapping sessions with stakeholders to gather business requirements and identify improvement opportunities.
• Create and maintain documentation, including process flows, requirements specifications, assessments and training materials, to ensure smooth knowledge transfer and the successful implementation of change initiatives.
• Work closely with technology partners to develop and validate UAT test cases that align with business needs.
• Ensure UAT schedules, outcomes, and feedback are communicated effectively to stakeholders ensuring alignment and readiness for deployment.

Preferred Qualifications

• 3+ years of experience in Production, Post-Production, Media, Broadcast and/or Streaming Distribution, strongly preferred.