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Business Analyst III Dialer Administrator
| Company | Centene |
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| Location | Florida, USA |
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| Salary | $68700 – $123700 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- Bachelor’s degree in related field or equivalent experience
- 4+ years of business process analysis experience in healthcare industry and/or customer service or enrollment functions
- Experience managing projects with a high reliance on technology
- Knowledge of data integration, software enhancements/planning and Agile preferred
- Experience working with Dialer is highly preferred
- SQL experience is preferred
Responsibilities
- Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of various systems
- Identify and analyze user requirements, procedures, and problems to improve existing processes
- Perform detailed analysis on multiple projects, recommend potential business solutions and ensure successful implementations
- Identify ways to enhance performance management and operational reports related to new business implementation processes
- Coordinate with various business units and departments in the development and delivery of training programs
- Develop, share, and incorporate organizational best practices into business applications
- Diagnose problems and identify opportunities for process redesign and improvement
- Formulate and update departmental policies and procedures
- Serve as the subject matter expert on the assigned function product to ensure operational performance
- Ability to travel
- Performs other duties as assigned
- Complies with all policies and standards
Preferred Qualifications
- Knowledge of data integration, software enhancements/planning and Agile preferred
- Experience working with Dialer is highly preferred
- SQL experience is preferred
