Business Analyst – Monitoring
Company | Vivid Seats |
---|---|
Location | Chicago, IL, USA |
Salary | $75000 – $90000 |
Type | Full-Time |
Degrees | Bachelor’s |
Experience Level | Entry Level/New Grad, Junior |
Requirements
- Bachelor’s degree, preferably in an analytical field
- High aptitude for learning on the job quickly
- Strong written and verbal communication skills to effectively present information to stakeholders in an easy-to-understand manner
- Self-motivated with excellent time management, prioritization and organization skills
- Natural sense of curiosity and high level of interest in sports & live entertainment
- Experience with web analytic tools (Adobe or Google Analytics) and BI visualization tools (for example, Looker, Tableau Power BI) a strong plus
Responsibilities
- Effectively monitor key metrics alongside top daily events using available analytical tools and dashboards; identify analytical reporting and monitoring gaps so that team members can create additional reporting & dashboards to fill those gaps.
- Develop a deep understanding of our purchase funnel and analyze conversion points throughout. Alert business partners and stakeholders when there are anomalies.
- Project manage from anomaly detection, to alerting, to driving information and answers from business partners.
- Work independently while managing and meeting competing deliverables, keeping stakeholders informed on timelines and setting expectations in a dynamic and fast-paced environment.
- Proactively flag areas of concern, providing next steps, updates and driving towards answers and resolution.
- Independently oversee day-to-day reporting and proactively providing data and insights to stakeholders.
- Develop strong relationships and partnerships with key business partners.
- Identify additional areas of improvement for robust alert monitoring and work with team members to get those data sources and reporting mechanism in place.
Preferred Qualifications
- Experience with web analytic tools (Adobe or Google Analytics) and BI visualization tools (for example, Looker, Tableau Power BI) a strong plus