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Business Analyst – Monitoring

Business Analyst – Monitoring

CompanyVivid Seats
LocationChicago, IL, USA
Salary$75000 – $90000
TypeFull-Time
DegreesBachelor’s
Experience LevelEntry Level/New Grad, Junior

Requirements

  • Bachelor’s degree, preferably in an analytical field
  • High aptitude for learning on the job quickly
  • Strong written and verbal communication skills to effectively present information to stakeholders in an easy-to-understand manner
  • Self-motivated with excellent time management, prioritization and organization skills
  • Natural sense of curiosity and high level of interest in sports & live entertainment
  • Experience with web analytic tools (Adobe or Google Analytics) and BI visualization tools (for example, Looker, Tableau Power BI) a strong plus

Responsibilities

  • Effectively monitor key metrics alongside top daily events using available analytical tools and dashboards; identify analytical reporting and monitoring gaps so that team members can create additional reporting & dashboards to fill those gaps.
  • Develop a deep understanding of our purchase funnel and analyze conversion points throughout. Alert business partners and stakeholders when there are anomalies.
  • Project manage from anomaly detection, to alerting, to driving information and answers from business partners.
  • Work independently while managing and meeting competing deliverables, keeping stakeholders informed on timelines and setting expectations in a dynamic and fast-paced environment.
  • Proactively flag areas of concern, providing next steps, updates and driving towards answers and resolution.
  • Independently oversee day-to-day reporting and proactively providing data and insights to stakeholders.
  • Develop strong relationships and partnerships with key business partners.
  • Identify additional areas of improvement for robust alert monitoring and work with team members to get those data sources and reporting mechanism in place.

Preferred Qualifications

  • Experience with web analytic tools (Adobe or Google Analytics) and BI visualization tools (for example, Looker, Tableau Power BI) a strong plus