Business Banking Relationship Manager

Business Banking Relationship Manager

Requirements

• Bachelor’s Degree or equivalent in experience required
• A minimum of 3 years of experience in a small business/commercial lending environment required
• A minimum of 1 year of experience in cross-selling products and an ability to meet or exceed aggressive sales goals required

Responsibilities

• Serves as the Trusted Financial Advisor and Business Partner to clients, and functions as the Business Banking client ‘expert’ and the primary contact for most client related matters
• Drives a focused growth and business development effort by creating and maintaining a clear and holistic understanding of the client’s or prospect’s business/industry; analyzes data and relevant client business and industry
• Provides and educates the client on Key’s capabilities and knowledge in key product areas (cash management, payments, equipment finance, etc.)
• Maintains active prospecting effort, including identification, qualification and calling; develops active Center of Influence (COI) referral network
• Assembles cross-functional team to quickly respond to customer requests when not able to address requests personally. Knows when and how to bring in teams of experts, as well as identify cross-sell opportunities
• Improves functional/technical sales and credit expertise continuously and transfers this knowledge to team members; partners effectively with Credit as the first level sponsor for credit decisions
• Leads and participates in credit processes and assumes ultimate accountability for all portfolio activities/issues ensuring sound asset quality, including underwriting, structuring and portfolio management activities; assures accurate risk assessment of assigned portfolio
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures

Preferred Qualifications

• Trusted Advisor: Ability to build trust by taking a client centric approach
• Strategic Thinking: Deploys a long-term, innovative approach to problem solving and decision making with clients to build the relationship and generate solutions
• Technical Expertise: Demonstrates expertise within defined industry or geography (vertical/sub vertical) and within product set
• Revenue Driver: Exhibits a relentless focus on creating and driving revenue growth and generating results
• Enterprise Mindset: Demonstrates a broad enterprise perspective and delivers the bank
• Effective Sales Approach: Uses structured sales methodologies, principles and practices without losing sight of the client and environment
• Risk Management: Understands Key’s risk culture and effectively manages risk/reward trade-offs