Business Banking Sr. Relationship Liaison

Business Banking Sr. Relationship Liaison

Requirements

• Bachelor’s degree and a minimum of 4 years’ service experience or in lieu of a degree a combined minimum of 8 years higher education and/or work experience, including a minimum of 4 years’ service experience
• 3 years retail/commercial/corporate credit loan processing experience
• Proficient personal computer skills, including Microsoft Word and Excel

Responsibilities

• Act as liaison with other internal areas to ensure timely workflow of document production for loans and proper management of loan portfolio
• Coordinate processing of loan application and documentation and booking and processing loans
• Coordinate clearance of delinquent documents and other exceptions with appropriate areas
• Coordinate the loan closing/settlement, ensuring all documentation is completed on a timely basis
• Independently calls on customers, in person and on the phone, to build strong customer relationship, analyze service enhancements and identify sales opportunities
• Coordinate pre and post call planning sessions with parties involved
• Sell, document and coordinate implementation of the more elaborate products
• In conjunction with business development representatives or mortgage administrators, proactively researches/screens for prospects
• Compile and prepare statistical data of monthly performance for review by Senior Management which outlines Portfolio Delinquencies, Collections, Charge Off activity, Expenses and Recoveries
• Monitors Portfolio Loan activity and takes action to correct if deemed necessary
• Ensure timely and efficient customer service for assigned area
• Provide service support to business development representatives or mortgage administrators for the purpose of resolving performance/account problems
• Handles a variety of customer inquiries regarding accounts
• Maintain up-to-date information/knowledge regarding assigned area customer accounts, i.e. services, financial relationships, previous problems, etc.
• Assists with deposit servicing needs of business banking or commercial real estate customers
• Opens, closes and transfers DDA accounts
• Controls overdrafts and account delinquency
• Maintain credit files
• Process requests for research, corrections, loan payments, loan advances, collateral releases, wire transfers and credit inquiries
• May provide work leadership and training to customer service/support group within the assigned area
• Keep abreast of product lines, internal policies and procedures, and external regulations that may impact assigned area
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
• Promote an environment that supports diversity and reflects the M&T Bank brand
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
• Complete other related duties as assigned

Preferred Qualifications

• Knowledge of bank policies, procedures, and banking regulations are required
• Knowledge of courthouse and state filings
• Knowledge of financial statements and loan documentation
• Ability to work as a team member
• Excellent customer service skills with the ability to use tact and diplomacy
• Sales ability