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Business Consultant
| Company | Care.com |
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| Location | Dallas, TX, USA |
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| Salary | $26.25 – $26.25 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Bachelor’s Degree preferred (Business/Economics/Government preferred)
- 1-3+ years of related client service experience
- Strong communication skills, both written and verbal
- Strong attention to detail
- Strong change agility and ability to shift quickly as needed
- A driven nature and willingness to tackle complex projects and goals
- Comfortable in a fast-paced environment
- Comfortable meeting and exceeding daily and weekly critical metric benchmarks
- Open to feedback, ongoing learning, and comfortable asking questions
- Reliable and consistently punctual
Responsibilities
- Manage all client contact, including inbound calls, emails, and account changes, while providing accurate consultations on tax and labor law questions.
- Review and implement account changes promptly, ensuring approval within one business day.
- Perform follow-ups and non-phone account management tasks as needed.
- Support other teams with business needs, goals, and project completion.
- Report client feedback, including suggestions, complaints, quotes, account closures, and service upsells.
Preferred Qualifications
No preferred qualifications provided.
