Business Development Center Consultant-Porsche

High school diploma
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint)
Strong organizational skills
2-4 Years of Customer Service or Sales Experience
Experience in automotive industry a plus
Experience using CRM tools, Automotive CRM a plus
Familiarity with dealership operations a plus
Familiarity with BDC functions a plus
Experience reviewing and improving processes to increase efficiencies

Maximizing Internet Lead and Portfolio Management TO performance
Facilitate effective TO distribution to Sales Advisors
Follow-up with TO’s to ensure work-flows have been executed
Review internal notes ensuring each TO is handled personally and promptly
Keep daily notes on TO activity to ensure a regular follow up and reporting process
Be fully prepared for daily appointments
Confirm appointments prior to arrival time
Reschedule ‘No Show’ appointments when necessary
Understand importance and benefits to the retail business
Identify opportunities to build trust and mutual respect