Business Intelligence Product Owner – Agile
| Company | Truist |
|---|---|
| Location | Richmond, VA, USA, Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
- 3+ years of banking, financial services, digital, or other relevant work experience
- 2+ years of product, analysis, technology, and/or design experience
- Comfortable managing concurrent projects in a fast-based, results-driven environment
- Comfortable with ambiguity, leading work autonomously, and making independent decisions
- Well-developed verbal and written communication skills
- Well-developed analytical, decision-making, and problem-solving skills
- Solid understanding of trends in technology and in the financial services industry
- Ability to learn and translate technically complex concepts into business-friendly terminology
- Considerable tact, diplomacy, and people skills
- Demonstrated proficiency in basic computer applications, such as Microsoft Office software products, to analyze and communicate complex information to business leadership
Responsibilities
- Oversee the administration, implementations, and issue resolution for related BI tools including Qlik, PowerBI, Tableau, Microstrategy, Alteryx, Sigma, and Trix
- Act as the Rally Product Owner for BI tools, ensuring that all work aligns with business objectives
- Lead the change management process for BI tools, ensuring changes are approved and documented
- Manage incident and problem tickets to ensure prompt resolution and minimal service disruption
- Work with cross-functional teams to ensure BI tools and services align with business needs
- Identify and mitigate risks to BI tool support and ensure compliance with industry standards and internal procedures
- Drive operating efficiencies through performance improvements and implement automation opportunities to optimize BI operations
- Provide quarterly updates and presentations for Program Increments (PI)
- Coordinate the onboarding of new BI tools, ensuring smooth integration with existing systems and processes
- Provide training on incident and change management processes to new team members
Preferred Qualifications
- Experience with BI tools (Qlik, PowerBI, Tableau, Microstrategy, Alteryx, Sigma, Trix)
- Strong technical background in BI operations with hands-on experience in upgrades, migrations, and incident management
- Familiarity with Agile methodologies, specifically Rally or similar tools for managing product initiatives
- Experience in change management, incident/problem management, and ITIL best practices
- Excellent communication, coordination, and collaboration skills, with the ability to manage cross-functional relationships and drive results
- Strong mentoring and training abilities to support new team members
- Certifications in BI tools, Agile (e.g., Scrum Master), or ITIL
- Experience with cloud-based BI platforms (e.g., AWS, Azure)
- Focus on driving automation and continuous improvement in BI operations