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Business Mgmt Analyst II-Mortgage Servicing Quality Assurance Testing
| Company | TD Bank |
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| Location | Jacksonville, FL, USA |
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| Salary | $25 – $40.25 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level |
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Requirements
- Undergraduate degree
- 2+ years relevant experience
Responsibilities
- Provides specialized analysis, nonstandard reporting, and operational support
- Provides guidance/assistance to other team members and internal partners on a broad range of processes
- Carries out work with some complexity, generally requiring short to medium-term focus (weekly-monthly)
- Independently delivers assigned initiatives with direction from management
- Provides business management related research, evaluation, operational, reporting and / or analytical support in a timely manner
- Develops and/or prepare applicable business metrics / standard / ad hoc reporting in collaboration with partners and stakeholders for own business management area to help inform or support decisions as appropriate
- Conducts regular, ongoing analysis, evaluation / assessment and review of business performance/ processes/initiatives within assigned business management area
- Supports the development of presentations/communications and dissemination of information
- Coordinates relevant processes/meetings/events that impact a broad area
- Understands department objectives and contribute by recommending appropriate action to management based on analysis and review of results within assigned scope
- Contributes to various operational activities (e.g. report production, system queries, process mapping, tracking, analysis and procedural support, premises, onboarding) as assigned
- Remains informed of emerging issues, industry trends and/or relevant changes
- Adheres to enterprise frameworks and methodologies that relate to business management activities for own area
- Continuously enhances knowledge/expertise in own area and keep current emerging trends/developments and grow knowledge of the business, analytical tools and techniques
- Prioritizes and manage own workload in order to deliver quality results and meet assigned timelines
- Supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Identifies and recommend opportunities to enhance productivity, effectiveness and operational efficiency
- Establishes effective relationships across multiple business and technology partners, program and project managers
- Participates in knowledge transfer within the team and business units
Preferred Qualifications
- Mortgage Servicing Knowledge (understanding of loan servicing processes, familiarity with investor (FNMA, FHLMC, GNMA), insurer (FHA, VA, USDA), regulatory guidelines (OCC, CFPB, etc.) and state law.
- Quality Assurance & Testing Expertise (to include manual and automated testing methodologies, experience with functional, regression, integration, UAT and end-to-end testing; ability to develop and execute test scripts, test cases and test plans; defect management, exposure to API testing tools)
- Data & Analytical Skills
- Strong Communication Skills
- Ability to adapt to new regulations and investor updates
