Business Operations Associate

Bachelor’s degree in Business, Analytics, Finance, or similar analytical subject area
3-4+ years of experience in a data-heavy work environment (e.g. finance, consulting, etc.)
Highly proficient in Microsoft Excel
Experience with SQL, Tableau, or cloud-based data warehouses preferred
Demonstrated ability to communicate across teams and levels within an organization
Exceptional organization, project management, and attention to detail
Ability to thrive in a fast-paced, high-growth startup environment
Experience building out new policies and procedures to accelerate operational workflows
Work authorized in the United States and native or bilingual English proficiency
Able to work a hybrid schedule of 4 days/week in our NYC office and located within 75 minutes commuting distance of the office

Lead cross-functional projects driving the most important goals of the business, coordinating internal team members and resources
Perform analysis on talent and growth performance, generating insights that inform changes to business tactics, strategy, and process
Build and maintain dashboards, define and monitor KPIs, and lead weekly and monthly data reporting processes
Develop new policies and procedures to increase team efficiency and quality
Procure, set up, and roll out new technologies that drive better team efficiency
Support resource allocation decisions to ensure Charlie Health continues to meet its objectives
Assist in quarterly and annual strategic planning processes and KPI goal-setting