Business Process Architect

Business Process Architect

Requirements

• 5+ years of experience in management consulting, business operations, or process improvement roles.
• Must have experience in applied process improvement methodologies including process mapping, root cause analysis, re-engineering, etc.
• Must have Lean Six Sigma and Visio experience.
• Excellent communications skills and comfortable working/communicating with senior business leaders.
• Experience and comfort working with technology teams in design and execution.

Responsibilities

• Understand the company’s business strategy, operating vision, business imperatives and capabilities, and how they affect technology imperatives.
• Understand the key challenges that sponsor and key stakeholders face.
• Define opportunities to create business value for the company.
• Define the specific business solutions and structures needed to realize these opportunities.
• Help define the performance goals, metrics, and key milestones for the proposed solutions.
• Review prototypes, enterprise blueprints, and the scope of the initiatives to meet the business imperatives.
• Increase the level of business and IT leaders confidence in the solution.
• Identify risks and assumptions associated with the functional elements of the solution.
• Advocate and drive adoption of ‘best practices’ to ensure standardization of business architecture outputs across the company.
• Works closely with solution/technical architects to deliver business architecture artifacts needed for End-to-End Architecture & Solution Architecture Approach deliverables.
• Anticipates emerging business trends and regulatory/risk issues as a basis for recommending large-scale product, technical, functional or operations improvements.
• Makes recommendations and collaborates with business to ensure solutions meets the business needs on a complex project or program.
• Assess and diagnose business problems ranging from tactical to strategic in size and nature. Apply a wide range of business performance diagnostic methods, tools, and capabilities, both quantitative and qualitative, to analyze issues, identify root-causes, quantify problems, and effectively communicate findings and results to senior business leaders.
• Work with stakeholders from across the organization (senior and junior) to develop solutions and ideas for identified business challenges. Apply various solution development techniques through facilitated workshops, direct engagement sessions, etc. to transform process, people, organizational design, roles, and technology.
• Lead business process design and improvement efforts for key business problems using common re-engineering techniques, including application of best practices and LEAN.
• Develop comprehensive designs and details to outline strategic and tactical solutions for the business, and work with IT where needed to translate to business requirements.
• Create detailed businesses cases to outline costs, benefits, and return on investment from change efforts.
• Develop implementation and execution strategies and plans for the business after solutions have been developed, including development of project plans, stakeholder engagement plans, dependency mappings, governance structures, communications plans, etc.

Preferred Qualifications

• Insurance industry experience in commercial P&C preferred.
• Strong critical thinking and analytical reasoning (quantitative and qualitative) that can be applied in a problem-solving scenario.