Business Systems Administrator
| Company | KMA Human Resources Consulting |
|---|---|
| Location | Cleveland, OH, USA |
| Salary | $100000 – $100000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Bachelor’s degree in information technology, Computer Science, or related field, or equivalent practical experience
- Certifications in Salesforce (Administrator, CPQ) a plus
- 3+ years of experience in systems administration, with a strong emphasis on cloud-based applications primarily Salesforce however the role will require supporting Acumatica and Workato long term so experience with ERP and integration tools is a strong plus
- Experience with data warehouse architecture and tools like PowerBI a plus
- Hands-on experience with Workato or similar integration tools, managing workflow automation, and ensuring data interoperability across applications
- Strong analytical skills, with the ability to troubleshoot complex technical issues and devise secure, efficient solutions
- Ability to create meaningful, actionable reporting dashboards across systems to support data-driven decision-making
- Excellent verbal and written communication skills, able to explain technical concepts to non-technical users
- Proven ability to collaborate effectively with cross-functional teams and manage vendor relationships
- Knowledge of cybersecurity best practices in cloud environments, with experience implementing security protocols and managing compliance requirements
- Experience with ITSM frameworks (e.g., ITIL) for managing service requests and incidents
- Scripting or automation skills in languages such as PowerShell, Python and any native languages to the systems being supported (Salesforce, Acumatica, Workato, etc.)
Responsibilities
- Manage and support the Acumatica ERP system, ensuring it meets business needs.
- Optimize workflows, troubleshoot issues, and configure modules as needed.
- Work with finance, supply chain, and operations teams to enhance ERP functionality.
- Maintain and improve Salesforce, ensuring data integrity and user adoption.
- Customize fields, workflows, reports, and dashboards to support sales, marketing and customer service.
- Provide training and support to users.
- Manage and build integrations between ERP, CRM, and other business applications.
- Automate manual processes to improve efficiency.
- Troubleshoot integration issues and optimize data flow.
- Act as a go-to resource for business systems troubleshooting.
- Assist with software updates, security, and compliance.
- Collaborate with stakeholders to understand system needs and improvements.
Preferred Qualifications
- Certifications in Salesforce (Administrator, CPQ) a plus
- Experience with data warehouse architecture and tools like PowerBI a plus
- Hands-on experience with Workato or similar integration tools, managing workflow automation, and ensuring data interoperability across applications