Business Systems Analyst
| Company | Tyber Medical LLC |
|---|---|
| Location | Bethlehem, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 5+ years experience as business analyst or technical analyst
- 5+ years experience working with medical device, supply chain, and/or manufacturing environments. Should have a very strong background and understanding of logistics, purchasing, manufacturing, inventory management and warehousing disciplines
- Strong, in-depth knowledge of Epicor ERP and its underlying functional, modules, and development tools
- Remote support experience
- Experience with database and reporting tools (MS-SQL, SSRS, Power BI)
- Proficiency with MS Excel
- Understanding of API concepts
- Experience with Jira Service Desk, Jira Software, and Confluence is preferred
- Experience with SDLC best practices and development methodologies
- Bachelor’s Degree in Business or Information Technology field
- Excellent organizational and self-management skills.
Responsibilities
- Collaborate with stakeholders to scope, document, and analyze new business system enhancements, integrations, and implementations.
- Work with business system developers to turn business needs into functional specifications.
- Utilize Epicor ERP technical tools to satisfy business needs (BAQs/Dashboards, DMT, BPMs, Admin tools)
- Work with the QA group to perform Computer System Validation software assessments and plan validation activities.
- Design and develop processes and workflows that align system functionality with standard operating procedures.
- Act as liaison between the business systems team and business owners, senior management, and subject matter experts.
- Work with the Business Systems team to develop internal processes and procedures.
- Provide day-to-day support for end users including but not limited to: Analyze, prioritize, and resolve help desk tickets; Troubleshoot software issues; Educate users on ERP best practices; Escalate tickets to projects as needed.
- Provide formal Epicor training and documentation.
- Work with the Business Systems group to administrate and maintain business platforms and security.
- Other Business Systems tasks and responsibilities based on business needs as they arise.
Preferred Qualifications
- Experience with Jira Service Desk, Jira Software, and Confluence is preferred