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Business Systems Analyst
| Company | Zuora |
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| Location | San Carlos, CA, USA |
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| Salary | $115800 – $173600 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 5+ years of relevant industry or consulting experience in the design, implementation, and maintenance of QTC/Subscription Management/Revenue Recognition systems, preferably at SaaS companies
- Demonstrated experience and expertise with Zuora Billing (technical and functional). Knowledge of Revenue, Payments and/or CPQ products would be added advantage
- Expertise with Zuora Workflows and Zuora Billing APIs is a MUST as you would be heavily involved in these areas
- A self-starter with the ability to work independently
- Strong English communication skills, with ability to communicate with business users of varying levels of technical expertise
- Experience with Quote-to-Cash processes at SaaS companies
- Must be customer-focused and work effectively with cross-functional teams
- A growth mindset and desire to stay up-to-date with our products and features
- Experience with Agile methodologies and scrum
- Experience promoting changes across development, test, and production environments
- As we are a global company and support users across multiple time zones, you may be asked to work ‘on-call’ or on a rotational shift basis. This could include weekends, but typically only during quarter-ends.
Responsibilities
- Monitor SLAs, alerts, logs, and exception reports
- Monitor ticketing queues
- Troubleshoot problems through hands-on analysis
- Recommend solutions
- Communicate downtime and disruptions
- Understand the data flows between Salesforce/CPQ/Billing/Revenue/NetSuite
- Assist with data cleansing and data maintenance efforts
- Be generally responsible for our production environment
- Provide L2/L3 support to Billing and Collections end-users with Quoting, Billing, Revenue, and Collect/Payments questions, requests, incidents, and problems
- Ensure systems availability, especially during critical month-end processing
- Plan for- and respond to- upgrades, outages, and other incidents
- Configure and maintain applications, including product catalog price lists, pricing rules/matrices, approval criteria, and contract or invoice templates based on solution design specifications
- Collaborate with Zuora IT SMEs on various projects to improve Quote-to-Cash operations and processes. This could include assistance with the design, implementation, testing, and deployment of new functionality
- Perform administrative functions including user management
- Coordinate sandbox refreshes
- Build and maintain documentation
- Ensure SOX compliance by adhering to policies and procedures
- Maintain data integrity within the applications
Preferred Qualifications
- Zuora Administrator certification
- Salesforce (Lightning) experience
- Salesforce Administrator certification
- Experience with application integrations and data validation
- Previous experience with ZOQL queries and Zuora API
- At least basic understanding of spreadsheet functions such as: IF, VLOOKUP, Index, Pivot Tables etc.
- Experience with Jira & Confluence
- Experience with Avalara, NetSuite & payment gateways
- Familiarity with accounting, especially GAAP & ASC 606 knowledge
- Experience working with a global team across multiple time zones
