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Business Systems Analyst II
| Company | Sierra Nevada Coporation |
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| Location | Lone Tree, CO, USA |
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| Salary | $82039.23 – $112803.95 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level |
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Requirements
- Bachelor’s Degree in a related field with at least 2 or more years of relevant experience
- One to two years of system admin experience, preferably for a Procure-to-Pay system (Ivalua, Coupa, Ariba, etc)
- Experience in supporting a multi environment SaaS solution
- Proficient in communicating with all aspects of the organization, including leading in cross-functional efforts
- Intermediate understanding of data integrity and management
- Proven track record of meeting or exceeding internal and external user expectations
- Basic knowledge of MSSQL
- A basic knowledge of all S2P modules (Procurement, Sourcing, Contracts, Invoicing, SIM and Analytics) and ERP Systems
- Adhere to best practices in code and configuration management
- Ability to foster a good working relationship with peer system admins, developers, users and project managers
- Needs excellent oral and written communication skills
- Previous experience supporting external users
- Must be able to function in a fast-paced environment with minimal supervision
- Demonstrated ability to quickly grasp technology solutions and concepts
- Ability to manage to metric based measurements including service level agreement timelines
- Demonstrated ability to effectively communicate, complete tasks and assignments on time, problem solve, work in a team environment, and work independently
- Ability to obtain/maintain a security clearance
Responsibilities
- Provide user support, functional & technical administration for Ivalua Source-to-Pay (S2P) solution
- Answer ‘how to’ technical and application configuration questions
- Troubleshoot & resolve technical and functional issues
- Work with other internal teams, including the integration development and/or support team, as well as Ivalua’s Operations and Customer Care as required, to resolve issues and ensure strong customer satisfaction
- Business Event Monitoring of customer production environments
- Performing root cause analysis of defects and elimination/reduction of defects
- Manage customer expectations in a way that results in high customer satisfaction
- Collaborate and provide enhancements to SNC’s knowledgebase for customers’ use
- Facilitate appropriate Business Area / Functional Area approval of system enhancements and prioritization of requests
Preferred Qualifications
- Ability to analyze business systems and/or business processes to identify user needs, document requirements, and address process improvements
- Strong knowledge of requirements documentation tools such as Visio, Word, Excel, Jira, and/or Azure DevOps
- Ivalua Level 1 certified. Ability to obtain Ivalua Level 2 within a year
- Smartsheet experience preferred
- Supply Chain background and experience
- Experience working in Gov Cloud environment
- Ability to support external & international users
