Business Technology Partner

Business Technology Partner

Requirements

• 5+ years of technical support experience preferred.
• Experience in banking, financial services or other regulated industry preferred.
• Technical certifications for relevant technologies are preferred.
• BA, BS, or four-year college equivalent preferred.
• In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
• Experienced leader of large technical groups operating in a 24×7 environment.
• Builder, developer, and leader of high performing teams operating in a high-pressure, dynamic environment.
• Able and eager to teach/mentor resources at all levels to develop technical skills, management/supervisory abilities and continuous improvement mindsets with the goal of enhancing SRE resiliency.
• Insatiable curiosity to know how technologies work and how those technologies interface in complex, large scale environments.
• Possesses a breadth and depth of technical and management knowledge.
• Appreciation for the strength of defined, repeatable processes and metrics-based management.
• “Continuous improvement” mindset, always looking for opportunities to streamline, routinize, or automate.
• Self-starter and goal-oriented.
• Excellent verbal and written/typed communicator.
• Candidates must have ability working knowledge across the following areas: Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (Powershell, Bash). Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching – understanding of current threat analysis and remediation trends, alongside Powershell and Linux scripting skills. Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments. Middleware: Linux, Windows, WebSphere, Apache, IIS; Familiarity with WebLogic and Tomcat. Mainframes: JCL, CICS SYSPLEX. Networking: Strong understanding of the network protocols and OSI Model, as well as Network+ Certification. Workflow and Knowledge Management: ServiceNow. Tools: TrueSight, Jira, and Confluence.

Responsibilities

• Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.
• Initiates, owns and drives the identification, evaluation, and direction of solutions that are cost effective and meet business requirements.
• Serves as the central point of contact for business demand management, technology expenditures, client feedback & relationship management and the overall client experience with the technology organization.
• Provides consulting services to communications to internal business groups on process improvement projects designed to support product strategies and revenue generation/cost reduction.
• Analyzes and elicits client requirements, and transforms the requirements into functional/non-functional requirements.

Preferred Qualifications

• Application Development
• Business Management
• Customer Solutions
• Design
• Group Problem Solving
• Process Improvements
• Release Management
• Software Solutions
• User Experience (UX) Design