Business Transformation Associate

Business Transformation Associate

Requirements

• Minimum of 2 years in consulting, business transformation, or a related field is required.
• Experience or demonstrated expertise in delivering AI/ML-driven products, projects, or technology applications.
• Familiarity with the product development life cycle, with a focus on integrating AI/ML models and data analytics.
• Experience contributing to change initiatives within organizations and collaborating with stakeholders across multiple functions.
• Experienced in creating business cases, ROI materials, high quality strategy materials
• Eagerness to learn new AI/ML technologies and business knowledge to analyze data and provide insights for stakeholders.
• Experience working with cross-functional teams (e.g., Products, Sales, Tech, Ops) to build relationships and collaborate on AI/ML initiatives.
• Demonstrated ability to work effectively in a team environment, with skills in managing ambiguity and mobilizing internal resources.

Responsibilities

• Drive meaningful process improvements through the integration of AI/ML technologies and product development to enhance efficiency within COS teams.
• Assist in developing AI/ML product roadmaps for identified Client Onboarding and Service opportunities.
• Own the creation of business cases (value proposition and cost benefit analysis) for AI/ML use cases, to support roadmap development and prioritization.
• Complete day-to-day processes related to delivery of AI/ML transformation initiatives.
• Work with product and tech development partners for all domains using agile methodology, incorporating AI/ML techniques for client journeys and persona planning.
• Build and monitor the roadmap for roll-out and adoption of AI/ML-driven initiatives and capabilities across clients and employees.
• Develop content to periodically update executive management, leadership, and stakeholders across LOBs on the AI/ML roadmap, delivery milestones, and change management.
• Build relationships that promote a client/customer-centered organization, leveraging AI/ML insights to enhance customer experiences.
• Communicate and leverage business knowledge and AI/ML technical expertise to challenge assumptions and operating models.
• Partner and influence shared purposes through trust and teamwork across businesses and functions; drive a robust risk/control environment by promoting strong controls, including AI/ML model governance.
• Learn new AI/ML product and business knowledge to break down analyses and derive insights to provide key suggestions for stakeholders.

Preferred Qualifications

• Exposure to the financial industry, with an interest in payments and emerging trends in AI/ML applications within this sector
• Ability to provide quantifiable management reporting
• Experience in Data Science or similar field
• Functional skills in Python, SQL, or other database technologies
• Willingness to travel as needed to participate in key partner discussions