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Business Transformation Consultant
| Company | WalkMe |
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| Location | San Francisco, CA, USA |
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| Salary | $100000 – $120000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- B.A. / B.S. from an accredited college; preference for Program and Project Management, Engineering, Economics, Finance or related degree
- Proven track record in project management or delivery/support
- Enterprise business and financial modeling experience, familiarity with key financial metrics: ROI, TCO, NPV, IRR, ARR, BPM benchmarks
- Experience dealing with enterprise level opportunities (7-figure contract values)
- Ability to travel to customer locations
- Proven successful and highly professional pre-sales and post-sales customer deliverables
- Prepared to work in, and lead virtual teams
- Proven success at customer satisfaction through previous roles
- Dedicated to Customer and WalkMe success (win/win situations)
Responsibilities
- Engage with clients onsite to establish various business processes and general change management use cases and quantify the value behind them
- Effectively articulate the value story for change and support with quantifiable value and results
- Align the client’s strategic objectives to the platform whilst quantifying the value to be gained
- Empower the regional FCTO managers/leaders, as well as sales with the information to close the opportunity
- Hold in-depth, value oriented conversations with application owners and line-of-business users
- Create presentations for prioritized accounts based on level of execution defined by intake or FCTO managers/leaders
- Creating and maintaining a repository of simplified deliverables (strategy, COE models, value models, industry and back-office use cases) which can be re-utilized at scale across the SE, sales, partner, customer success or service consulting teams
- Participate In the collection, definition and validation of WalkMe and industry metrics to establish trends and benchmarking
- Input and track all engagements with notes and deliverables in team tracking application and sales systems
- Support the development or maintenance of FCTO templates and frameworks as needed
- Support account planning and other sales/pre-sales or post sales internal collaboration/activities as needed
- Participate in customer workshops to drive customer strategy and value as needed during pre-sales or post-sales
- Travel, as needed, throughout the year
Preferred Qualifications
- Certification in business case development and digital transformation preferred
- Fluent in Spanish and/or Portuguese is preferred, but optional
- Prefer software vendor background (any data related technology experience is of benefit)
