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Byram Healthcare Customer Service Representative

Byram Healthcare Customer Service Representative

CompanyOwens & Minor
LocationSharonville, OH, USA
Salary$20 – $22
TypeFull-Time
Degrees
Experience LevelJunior

Requirements

  • High School Diploma or equivalent required
  • 1-2 years of customer service experience required
  • Excellent written and verbal communication skills
  • Proficient with MS Office and the ability to navigate multiple platforms
  • Ability to learn Byram products and therapies
  • Strong customer service skills with the ability to resolve patient concerns
  • Demonstrate soft skills to enhance patient experience

Responsibilities

  • Review and Process orders via fax and electronic platforms
  • Make outbound calls to patients and referrals as needed
  • Utilize tools and resources to assist in order entry
  • Use full product knowledge of Byram therapies to service patients
  • Communicate effectively with patients, teammates healthcare professionals and sales team
  • Consistently meet required Key Performance Indicators (KPI’s)
  • Perform other duties as required
  • Position is on-site in West Chester, OH

Preferred Qualifications

  • Call center experience preferred