Call Center Agent
| Company | American Red Cross |
|---|---|
| Location | Charlotte, NC, USA |
| Salary | $16 – $16 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent required.
- Minimum one year of telephone and customer service or telemarketing experience required.
- Computer experience, excellent customer service and problem-solving skills required.
- Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required.
Responsibilities
- Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments.
- Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals.
- Coordinate reminder calls, follow-ups, log-in of data and maintenance of records.
- Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.
- Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times.
Preferred Qualifications
-
No preferred qualifications provided.